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FREQUENTLY ASKED QUESTIONS

Compilation of most frequent questions and terms of use of our users

  • MEANS OF PAYMENT IN OUR SHOP
    This is a personal and international virtual store that does not reside in the United States or Europe, therefore the only means to process payments are PayPal and IZIPAY.
  • CAN I PAY BY CREDIT OR DEBIT CARD?
    Yes, we accept payments with credit and debit cards if they are linked with PayPal or with a direct payment through the local IZIPAY gateway. By this means you can pay with Visa, MasterCard, Discover, American Express. Please, if you have any problems, contact us.
  • ERRORS OF PURCHASE OR DOWNLOAD. WHAT DO I DO?
    Maybe at some point the page is overloaded and you can not access. You could try to access from another browser but if you still have these problems you can get in touch with us through the social networks Twitter, Facebook, Instagram. We will provide you with all the necessary help.
  • DO THESE 3D MODELS RUN DIRECTLY IN ANY GAME?
    This is just a 3D model. In the case of Euro Truck Simulator 2 or American Truck Simulator they use in PMD, PMC, PMA format. Like this example, each Game engine uses its own format. So you will have to use Blender or Zmodeler to export these models and be able to use them.
  • HOW DO I DOWNLOAD MY FILE AFTER BUYING IT?
    After the purchase you can automatically access a temporary link to download your file. You will also be sent an email with a temporary link so you can download your file. If you have problems you can always contact us to verify your purchase and send your file by other means.
  • AFTER THE PURCHASE DO I HAVE ALL THE PROPERTY RIGHTS ON THIS 3D MODEL?​
    It is your purchase therefore you can do with it what you want. Provided you have modified that model before doing so. For example, converting said model to a MOD to be functional in any game. In this case you can decide whether to make it private or public. Remember that HABDORN not have ownership of TRADEMARKS that appear on your 3D models. These are property of their respective owners in the USA and other countries.
  • AFTER MY PURCHASE, CAN I REQUEST AN EXCHANGE OR REFUND?"
    Unfortunately there is no change or refund. This is because PayPal does not offer a refund for virtual purchases. Therefore just take your time reviewing our 3D models well before making your purchase.
  • DO YOU MAKE CUSTOM 3D MODELS?
    Yes, I also work on making custom 3D models, especially trailers or accessories. All of this after prior coordination.
  • WHAT IS THE ESTIMATED DELIVERY TIME?
    The minimum delivery time for customized models is 3 months, this time can be extended or reduced according to the complexity of your project. This time is necessary to ensure the high quality and precision of each model.
  • WILL THE 3D MODEL BE COMPLETELY PRIVATE?
    Unfortunately not. After delivery of the model, you will have 1 month of exclusivity. After this period, the model will be available for sale on this WEBSITE, Turbosquid or CGTrader.
  • CAN I INCREASE THE EXCLUSIVITY PERIOD OF MY 3D MODEL?
    Yes, you can do it after prior coordination with me. The cost to maintain this exclusivity may vary, however the base starting price per month is the price of the 3D model *2.
  • HOW MUCH DO I HAVE TO PAY TO START MY PROJECT?
    You can pay the amount you prefer, but if you want your project to be taken seriously you should start with half of the agreed price. Or you can pay the full amount. Remember that there is a waiting list and there is priority based on time and amount paid.
  • DISCLAIMER
    HABDORN is not responsible for any damage that may arise from the use of this website or the inability to use our products or services.
  • USE OF THE WEBSITE
    By using this website, you agree to comply with our terms and conditions. You may not use the site in any way that causes, or may cause, damage to the website or affect the availability or accessibility of the website.
  • PRIVACY AND SECURITY
    The personal information collected is used only to process orders and improve customer service. We have implemented security measures to protect your personal information. Sensitive data is handled by WIX or a payment broker, not HABDORN.
  • INTELLECTUAL PROPERTY
    All content, design and graphics on this website, including digital 3D models and renders, are the property of HABDORN. However, HABDORN does not own the logos and trademarks that appear on the 3D models; these belong to their respective owners in Europe, the United States or other countries.
  • PURCHASES AND PAYMENTS
    All prices and product descriptions are subject to change without notice. Please ensure that the payment information provided is accurate and complete.
  • MODIFICATIONS TO THE TERMS AND CONDITIONS
    We reserve the right to modify these terms at any time. We recommend that you review this section periodically to stay informed of any changes.

CONTACT

habdorn@gmail.com  |  Tel: +51930846085

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